Sauna Kits, Sauna Heaters, Pre-Fab Saunas,
Sauna Accessories, Steambath Generators
Toll Free: 800-387-7029
Local: 905-738-4017

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Shipping Information

LEAD TIME

Sauna Heaters and Steam Generators are generally in stock and should leave in 1 - 2 business days.

Sauna Material Kits are usually packed and ready for shipping in 3-5 business days.

Pre-Fab saunas take on average 4-5 weeks.

CARRIER

Sauna Material Kits and Pre-Fab saunas are shipped via transport truck. The saunas are packed into boxes and placed on a pallet. The boxes are shrink wrapped and strapped to the pallet to ensure they remain properly secured during transit. The trucking company will call before the shipment is delivered. This is to ensure that someone is home and there is somebody available to assist the driver in removing the boxes from the truck.

 

Sauna heaters and steam generators
are generally shipped via UPS

RETURNS/EXCHANGES

Returns or exchanges require an RGA# (return of goods authorization).

  • Before shipping product back to us, call 905-738-4017 for authorization and an RGA.
  • Returns must be made within 30 days of receiving your goods.
  • All returns must be in "as new" and resalable condition.
  • Returns are subject to a restocking fee of 20% and the cost to repair any damage of returned goods.

Unless otherwise arranged and approved in writing:

  • The credit for returned items includes only the cost of the merchandise and any applicable tax.
  • Original shipping charges for delivery of merchandise is not refundable.
  • Return shipping charges are your responsibility and should be pre-paid.
  • If return instructions are not followed, any extra costs we incur (i.e. brokerage, duty) will be charged back.

 

 

 

 

 

 

 

 

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